Return & Refund
Legal
Return & Refund Policy
This Return and Refund Policy applies to all purchases made through Amvibio Store (amvibio.store), operated by Titan Trove. We want you to be completely satisfied with your purchase if something isn't right, we're here to resolve it quickly and fairly.
For questions about returns and refunds, contact our customer service team at sales@titantroves.com or call +1 (440) 374-9797.
Scope and Intent
This policy covers all orders placed through amvibio.store. It sets out how returns, exchanges, and refunds are handled, and what to expect at each step.
Return Window
Customers have the right to cancel their purchase and return the product within 30 days of the delivery date.
- Change of mind returns 30 days from delivery; the product must be unused, undamaged, and in its original packaging.
- Defective or damaged items contact us within 48 hours of receipt with photos of the issue.
How to Return Step by Step
1. Contact us
Email sales@titantroves.com with your order number and the reason for return.
2. Return authorization
We'll review your request and send return instructions. If applicable, a prepaid shipping label will be provided.
3. Pack & ship
Pack the item securely in its original packaging with all labels and tags attached, including the return authorization.
4. Refund processed
Once we receive and inspect the item, your refund is processed within 7 business days, with a confirmation email.
Return Costs
When the product is defective, damaged in transit, or the wrong item was sent we cover all return costs.
For change of mind returns wrong size, no longer wanted, or ordered by mistake the actual return delivery cost applies.
Restocking fee: AED 0.00 on all approved returns.
Specific Return Conditions
- Change of mind return within 30 days, item unused and in original packaging; customer covers return shipping.
- Defective product contact us immediately; we cover return shipping and provide a replacement or full refund after inspection.
- Damaged on arrival send photos within 48 hours of receipt; we assess and cover return costs if damage is confirmed.
- Wrong item received contact us and we'll arrange return shipping and send the correct product.
- Item never arrived contact us to open a courier investigation; if it isn't located, we issue a full refund or replacement.
- Order cancellation cancel before shipment for a full refund; if already shipped, follow the standard return process on receipt.
Timelines & Refund Process
- Return window returns must be reported and shipped within 30 days of receiving the product.
- Processing time refunds are issued within 7 business days after we receive and inspect the item.
- Refund conditions approved when the product is undamaged, unused, and in its original packaging.
- Refund method refunded to the original card used at checkout.
Exchanges
The fastest way to exchange an item is to return the original and place a separate order for the new one once your return is accepted and refunded. Contact us at sales@titantroves.com and we'll guide you through it.
Non Returnable Items
The following cannot be returned:
- Custom or personalized items.
- Hygiene products (e.g., socks, underwear) unless unopened and unused.
- Items that have been used, washed, or had tags removed.
- Products damaged due to misuse or improper handling by the customer.
Return Address
Please do not send items back without prior return authorization from our team. Once authorized, send approved returns to:
569 Hill Blvd, East Liverpool, Ohio 43920, United States
Questions? We're Here to Help
Our customer support team is available to assist with any return or refund query.