Frequently Asked Questions

Once your order is shipped, transit time is typically 3–4 business days (Monday to Friday). From the time of purchase, you can expect your order to arrive within 6–7 business days.

We ship via UPS and FedEx for reliable, insured deliveries. All shipments are fully tracked so you know exactly where your order is at all times.

At this time, we only ship within the United States. We are working on expanding our shipping to more countries in the future — stay tuned!

We charge a flat shipping fee of $9.99 for all orders shipped within the United States regardless of order size or weight.

Yes! Once your order is shipped, you'll receive an email with tracking information including your carrier and tracking number. You can also track your order on our website by entering your tracking number.

We accept returns within 30 days of the delivery date. Items must be unused, undamaged, and in their original packaging. Please note that personalized items cannot be returned.

Contact our customer service at support@amvibio.store with your order number and reason for the return. We'll provide return instructions and, if applicable, a prepaid shipping label.

For defective or incorrect items, Amvibio Store covers all return shipping costs. For returns due to customer remorse (e.g., wrong size or change of mind), the customer is responsible for return shipping costs.

Refunds are processed within 7 business days of receiving the returned item. The refund will be issued to your original payment method.

No, we do not charge any restocking fee for returns. Returns are completely free of any additional charges on our end.

Contact our customer service within 48 hours of receiving your order at support@amvibio.store. Please provide photos of the damage or defect and we'll arrange a replacement or full refund for you promptly.

If you receive an incorrect item, contact us immediately. We will cover all return shipping costs and ensure you receive the correct product as quickly as possible.

If your order does not arrive, contact us so we can initiate an investigation with the carrier. If the product is not found after investigation, we'll offer you a full refund or replacement at no extra cost.

Our customer support team is available Monday to Friday, 9:00 AM to 5:00 PM (GMT-06:00) Central Standard Time (Chicago).

You can reach us via:

📧 Email: support@amvibio.store
📞 Phone: +1 (440) 374-9797
📍 Address: 569 Hill Blvd, East Liverpool, Ohio 43920, United States

To exchange an item, simply return the original item and place a new order once the return is accepted. This is the fastest way to receive your new item without any delays.

We accept all major payment methods including Visa, Mastercard, Amex, Discover, Diners Club, PayPal, Apple Pay, Google Pay, Shop Pay, and Venmo. All payments are processed securely at checkout.

You can cancel your order before it is shipped. If the order has already been shipped, you'll need to follow our return process after receiving the item. Contact us as soon as possible at support@amvibio.store to request a cancellation.

Yes! We strive to use sustainable packaging materials to minimize our environmental impact. We are committed to being a responsible business for our customers and our planet.